Workflow guide · 6 min read

Manage customers, invoices, and payments

Create reusable customer details, send invoices, follow payment status, and deal with payments received outside Stripe.

Follow the sequence

Work through the steps in order and return to this guide whenever the next action is unclear.

Keep the records current

Capture and review information as it happens, rather than leaving the whole quarter until the end.

Review before you finish

Check the details and any supporting evidence before completing the task.

01

What this guide covers

The Invoices workspace keeps drafting, delivery, payment status, and the resulting cashbook income in one traceable flow.

02

1. Choose or create the customer

When creating an invoice, select an existing customer or add a new one with a clear name and valid email address. Reusing customer records avoids retyping details and reduces delivery mistakes.

Open Invoices
03

2. Review the invoice before sending

Check the service description, amount, due date, customer email, and invoice appearance. A draft can still be corrected; a sent invoice should preserve what the customer received.

Create an invoice
04

3. Send and monitor payment

Send the invoice through Stripe when you need an online payment link. Use the invoice detail view to refresh its status, resend it when appropriate, and distinguish drafts, sent invoices, paid invoices, and overdue work.

Read the invoice workflow
05

4. Record payments received another way

If the client pays outside Stripe, use Mark paid only after confirming the money was received. Then check that the paid income appears once in Activity and has not also been imported as a duplicate bank row.

Review Activity
06

Before you move on

  • Customer details and delivery email are correct
  • Invoice description, amount, and due date were reviewed
  • Payment status matches the money actually received
  • Paid income appears once in Activity
Continue in SimpleTaxFlow

Put the guide into practice.

Open the relevant workspace and complete the next step with this guide available in another tab.

Continue learning